UP TO 50% OFF SITEWIDE*
*Excludes Sale & Selected Lines. Excludes lines included in our buy one get free offer.
If your product arrives damaged or has any manufacturing defect within 12 months of your purchase, our guarantee entitles you to a one-time replacement of the piece - free of charge.
This Guarantee is voided under any user damage issues (scratches and accidental breakage).
Cernucci Guarantee does not cover lost or stolen items
DELIVERY UPDATE
Due to the bank holiday there will be no collections from our warehouse Saturday 24th May and Sunday 25th May. Any UK next day delivery orders placed after 8pm BST Friday 23rd May will be dispatched Monday 26th of May for Tuesday 27th May delivery. For standard delivery please allow extra time to receive your parcel due to limited courier deliveries over the weekend.
GIFT PACKAGING
One Cernucci Box/Pouch is given per jewellery order, not per item.
- Orders under £25: Cernucci Pouch provided.
- Orders over £25: Grey Cernucci Box provided.
UK Delivery
- Evri Standard Delivery: £3.99 (3-5 Working Days)
- Evri Next Day Delivery: £4.99 (Order before 8pm Monday to Friday)
*Next Day postcode restrictions apply in some areas of Scotland & Wales.
NORTHERN IRELAND
- Standard Delivery - £3.99 (3-5 Working Days)
REPUBLIC OF IRELAND
- Standard Delivery - £4.99 (3-5 Working Days)
- Next Day Delivery - £19.99 (Order before 3pm GMT Mon-Fri)
FRANCE
- Standard Delivery - £5.99 (3-5 Working Days)
- Next Day Delivery - £19.99 (Order before 4pm CEST Mon-Fri)
GERMANY
- Standard Delivery - £4.99 (3-5 Working Days)
- Next Day Delivery - £24.99 (Order before 4pm CEST Mon-Fri)
NETHERLANDS
- Standard Delivery - £5.99 (3-5 Working Days)
ITALY
- Standard Delivery - £6.99 (5-7 Working Days)
- Next Day Delivery - £21.99 (Order before 4pm CEST Mon-Fri)
SPAIN
- Standard Delivery - £5.99 (3-5 Working Days)
- Next Day Delivery - £21.99 (Order before 4pm CEST Mon-Fri)
SCANDINAVIA
- Standard Delivery - From £9.99 (Up to 7 Working Days)
USA
Please visit our USA store here: https://us.cernucci.com/
AUSTRALIA
- Standard Delivery - £10.99 (3-5 Working Days)
CANADA
- Standard Delivery - £11.99 (5-7 Working Days)
REST OF WORLD
- Standard Delivery - From £6.99 (Up to 7 Working Days)
Please note, all orders will be fulfilled from the UK. Refer to the list of countries we do not ship to on the Shipping Information page.
Our EU customers will not need to pay any duty or VAT to clear customs.
RETURNS
To start your return have your order number ready.
Order numbers with 6 digits like #000000, use our returns portal here.
Order numbers starting with CUS like #CUS000000, use our returns portal here.
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Buy One Get One Free Returns
We hope you love your purchase, but if you need to return part of an order placed under a Buy One, Get One Free (BOGOF) promotion, here's what you need to know:
- The BOGOF offer is based on buying one item at full price to receive another item free.
- If you return only the paid item and keep the free item, the promotion no longer applies.
- In this case, you will be charged the full price of the item you kept, and this amount will be deducted from your refund.
- If you return both items, you’ll receive a full refund as usual.
- If you return only the free item, you will not receive a refund for that item
⚠️ BOGOF returns are manually reviewed to ensure the correct application of our promotional terms.
