Return & Refund

Cernucci Returns Policy

Start Your Return

Order number #000000: Use our returns portal here.

Order number #CUS000000: Use our returns portal here.

I want you to love your Cernucci pieces as much as I loved designing, creating & wearing them. That’s why, if you’re not completely happy with it, we’ll give you a full refund. All we ask is that it’s returned to us in its original condition with all original packaging, within (x) days of placing your order:

 

UK – (14) days
US & Canada – (28) days
EU – (14) days

Extended Returns

💎 Gift purchases made from 18th November can be returned up until Sunday, 5th January 2025. 💎

How to Return an Item

  1. Have your order number ready:
    • 6-digit order: Use the returns portal here.
    • Order starting with CUS: Use the returns portal here.
  2. Select items for return and provide feedback on the reason.
  3. Choose your return method and view drop-off points on the map.
  4. Pay for your return (deducted from the refund amount).
  5. Print and attach the provided QR code or download it from the portal.
  6. Drop off your parcel at the selected location.

Refund Processing

Refunds are processed within 5 working days after receiving your parcel. A confirmation email will be sent. Note that bank processing times may add an additional 5 working days.

Cernucci Guarantee

We offer a 12-month guarantee on gold-plated/vermeil jewellery for manufacturing defects or damage on arrival. This includes a one-time replacement only (no refunds). The guarantee excludes user-caused damage like scratches or accidental breakage.

Submit photo/video evidence for claims. The guarantee applies only to products purchased from our website or app. For retail purchases, refer to the retailer's policy.

*The guarantee does not cover lost or stolen items. Lifetime Guarantee cards are valid only for orders placed before 4th May 2022.

Return Exceptions

  • No returns on custom products, earrings, underwear, or swimwear.
  • Buy One Get One Free: Both items must be returned; custom or earring items in the deal are non-returnable.
  • Gift Card Purchases: Refunds are credited back to the original gift card.
  • Watch Returns: Must include all original components in new condition (box, tool, pins, pillow).
  • Bundle Returns: All items in the bundle must be returned.
  • TikTok Shop Returns: Must be processed via TikTok Shop, not the Cernucci portal.

Pop-Up Shop Returns

  • Exclusive products: Exchange for store credit voucher only.
  • Standard products: Refund or store credit via our returns portal.

Return Tracking Events

  • In transit: Items are sent to a local hub before shipping to our warehouse.
  • Delivered to retailer: We’ve received your return. Refund processing follows.

Start Your Return

Order number #000000: Use our returns portal here.

Order number #CUS000000: Use our returns portal here.